Returns & Refunds

Please read our policy carefully before purchasing. We want every transaction to be smooth and transparent.

All Sales Final

All purchases from Sprout & Home are final. We do not accept returns or exchanges, and we do not issue refunds. Once an order is placed and payment is processed, the sale is complete.

No Holds on Items

We are unable to hold items for any reason. All inventory is available on a first-come, first-served basis. If an item is in your cart but not yet purchased, it may still be bought by another customer.

Wrong Item Sent

The only exception to our no-returns policy is if you receive an item that is different from what you ordered. If this happens, please contact us within 7 days of delivery with your order number and a photo of the item received. We will work with you to make it right.

Carrier Damage

If your package arrives with visible damage caused during shipping, please report it directly to the carrier (USPS or UPS) using your tracking number. Carrier damage is outside our control once the package has been handed off, and claims must be filed with the carrier. We recommend documenting the damage with photos as soon as you receive the package.

Questions Before You Buy

We strongly encourage you to reach out before finalizing a purchase if you have any questions about an item — condition, size, measurements, materials, or anything else. We're happy to provide additional photos or details. Because all sales are final, we want you to feel confident before you buy.

Contact Us

Have a question about an item or an issue with your order? Get in touch and we'll do our best to help.